We’re all familiar with the “meeting that should have been an email”, and the “email that should have been a Slack message”. But have you ever thought about replacing customer support emails with a Slack message?
At Pairi, we often have long collaborative conversations with our customers, who actually feel more like team members. As our platform started to ramp up, we found ourselves drowning in email chains with our customers. Waiting for responses and finding the right person to forward a request to was taking way too much time.
Thus, the Pairi Community Forum was created on Slack to build better relationships with our clients and radically improve response times. By allowing Pairi customers to collaborate and share knowledge with each other, as well as access Pairi Support quickly, the forum has drastically improved the customer support experience.
Slack may be the right tool for your company if: